Wait times are reasonable and representatives are courteous and well-trained. Reports from journalists testing iTunes customer service, as well as customers, are generally quite positive. Those who do work from home are closely monitored to ensure quality service. How Do People Feel About Their Calls to iTunes Customer Support?Īpple generally has a reputation for providing quality customer support and the company has customer service representatives that work in call centers as well as from their homes. If you are calling Apple directly and want to get to a customer service representative quickly, try hitting ** immediately, hitting 0 at every question or saying "operator" whenever asked to describe your problem. You may also be asked for your Apple ID as well as the serial number for your product. These may come in handy if you have to escalate your case. When preparing for a call, have a pen and paper handy so that you take notes. From there, you can arrange to have Apple call you immediately, schedule a call for later, or you can submit your information so that it is ready to go when you call Apple for help. If you connect online, you'll be presented with a menu that asks you to describe your problem. You can connect with Apple via its customer support website or directly via its toll-free number.
0 Comments
Leave a Reply. |